I will have no hesitation in recommending your business to anyone I know and of course will seek to use you guys again in the future when we are personally able to travel again and explore more of the world.
I think your customer service levels are an absolute benchmark in the industry and you've made me smile so much today with this news and the timing is perfect for us.
I wish you and your team a very merry Christmas and a wonderful new year 🙂
Wow - that was quick! I can confirm that I have received $80.00 back from Magic Tours.
Thank you so much for your help. You have been absolutely amazing! You have really gone the extra mile here and your company is lucky to have you. Your service has always been prompt, friendly yet professional and you have delivered on your promises every time.
If you have an internal recognition scheme, please pass this email along to your manager 🙂
Thanks Carmen. Know that it must have been a difficult period but wanted to say how much I appreciated the team efforts. Your staff were always quick to respond to my enquiries and I know they must have been dealing with many.
When we book again next year we'll be sure to do so through you guys.
All the best
Just a note to say we very much enjoyed the cruise on the Danube. Please keep in touch about future river cruises in Europe, especially with the same company
We would like to express our sincere thanks to Doris for the great time and streamlined tour we recently experienced with her directions.
Her personal attention and care was very professional and beyond duty, as she specially helped our party member George Gargour overcoming his sickness, seeking local doctor prescription, purchase of medicine and helped our group to accommodate this unforeseen condition and our needs.
Kompas must be proud to have her as tour director, putting Customer satisfaction as her first goal.
In addition Jacobs the coach driver made us always feel safe and secure. Doris & Jacobs make all the difference against the tour plan shortfalls.
Much appreciated from the Aussie group
Samira and Gabriel Haddad
Nahed and George Gargour
Claudine and George Ayoub
Thank you guys, both accounts and support team.
I never had a better experience with any travel agent so far!
Thank you so much for the fantastic customer service!
Have a lovely long weekend.
I want to thank you for your professionalism. You have gone out of your way to answer every question and have been so prompt with your email replies. Good customer service, like yours, is so hard to find today.
I apologise to not writing to you earlier but things have been busy since arriving back in the country. I would like to say thank you for helping get our trip to Belarussia and Russia organised and especially the follow up calls re: change in our hotel in Moscow. The hotel Russia was in "the" heart of Moscow and could not possibly have been any closer to the main attractions which was an awesome boost for us.
Both of us thoroughly enjoyed ourselves and had many adventures which could not have been planned so was lots of fun. The highlights for us were St Petersburg and Brest, St Petersburg because of the canals, winter palace, night-life etc.., we went on a "Peters Walking Tour" which is highly recommended. We liked Brest because of the Fortress and because it was a more provincial and "communisty" town, we felt like we had stepped back about 20 years and were in the Russia we had imagined rather than the modern tourist attractions like Moscow. If I was to go back again soon it would probably be to Belarussia, but we like places that are more off the beaten track.
For the rest of our trip we liked Sighisoara in Romania, Tatra Mountains in Slovakia, Warsaw and most of Turkey, we took nearly 3000 digital photos so if you want a shot of anything in particular we will probably have one.
Paul and Catherine Cunningham
I have just returned from our fabulous trip yesterday and although a little jet lagged I thought I must pass on to you the success of the itinary. Our travel through from Munich to Vienna was wonderful on the train and the accommodation excellent with close walking to the train station. Vienna is still a beautiful city and we had the opportunity to get cheap seats to the opera which was wonderful. Tickets bought just before the start. Prague accom was excellent but very good for us and perhaps the best quality wise for the journey. Again easy to the train station and easy to manouver around the city from the location. No complaints regarding breakfast al excellent and no need for lunch. One high light was the visit to Spindleruv Mlyn. The contrast moving through the Czech country and the people was fascinating. Very hospitable. The bus went well as did the ski high although I think we were the first Australians they had seen and the accom. was cute clean and sooo friendly with healthy average food. It was a real treat. Skiing was fabulous although lifts didn't work because of wind one day. But from out Hotel we could ski out and in to the door. We had lots of fun even though very few could speak English and visibility at time low because it was snowing.
Thanks for your organization. We had a wonderful time and will use your service again.
Jan Chartres and Renee
Your blood is worth bottling! AMAZING! Thanks heaps!
Thank you so much for the wonderful trip we just have come back from. The Glories of turkey was just so beautiful.
Tibet our tour guide was just fantastic, spoke excellent English and her knowledge for each city we visited was unbelievable. She was always well organized and during our long journey on the road always kept us amused with all the funny stories she has had through all her tour guide trips, mostly about the lovely people and off course the most amazing country Turkey is.
The hotels were all beautiful and we enjoyed our stay there. All our optional tours were very well done, and I am happy to say we truly had a lot of fun.
Thanks Sally for helping me at the last minute when we changed our tours, nothing was too big for you.
In future we are looking to do more travelling and I know for sure I will let you and your lovely team to again provide us with another exciting vacation.
With warm regards
Alice & Bob Kumar
Special thanks to you for all your help in achieving an excellent tour in Romania. I am seeing off clients today at Bucharest Airport.
The tour has been a wonderful success, and we have had excellent feedback already from our clients on board.
I thank you most sincerely for:
Sending such an excellent Guide - Mr Marius Serpi (Carpathian Travel Centre). He was perfect for the job - English language top class, with an easy accent to understand. Top class local knowledge and ability to communicate that knowledge, kind and considerate with clients, and an excellent team worker with myself as Tour Leader. I could not have asked for more, and highly commend him.
Helping to resolve the coach issue so quickly and effectively. The second coach was exactly what I wanted, and the Driver - Mr Mihail Similie, was also top quality. Guide and Driver both helped to make the tour such a success with their cheerful, patient and friendly attitude, and ability to work as part of the team with myself and Escort Sarah. I highly commend the quality of coach and the highly skilled Driver from Livio Dario Transport. I am afraid I could not recommend the first coach supplied, and although the Driver was courteous and helpful, his coach driving was not a smooth experience - clients were frightened. I am sure the Driver would have been able to give a better experience with a proper touring coach.
Sally I also thank you both most sincerely for your co-operation with me to implement my tailor made itinerary, to serve the specialist needs of my plant loving clients. The itinerary details, hotels, retaurants etc we planned together worked perfectly, and met my clients usual high expectations.
The tour was such a success, I am keen to repeat it on an even more extensive basis in the near future. I look forward to working with you both again as soon as possible to plan another successful tour in Romania. I will be back to plague you both as soon as possible.
With kindest regards, Merryle Johnson
Hope you are well.
Just quick feedback from the Wilschut & Connors pax that did a couple of your tours/accommodation etc.
They all had a wonderful time, and everything went as per booking.
They loved the 2 tours they did – especially the Magic of Poland.
All hotels were wonderful.
Thank you for everything you did helping me put together this package for them.
Have a great week, and talk soon